What if I need to make a travel claim?

Take the travel policy paperwork and your insurer's helpline number with you on holiday.
In case of emergency, leave a photocopy of the policy with your family or friends.
If something happens, call your insurer. Keep all documentation and get advice from your case handler before paying for anything.
Keep receipts for everything you buy to support your claim.
Check whether it's a new for old policy otherwise the amount you get for items you're claiming for will be less than the cost of replacing them.
Get your insurer to agree to medical treatment before it's carried out.
Report lost or stolen belongings to the local police within 24 hours of them going missing. If this isn't possible, tell the person in charge.

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